Liveheats

Liveheats, a leading company in the event registration industry, encountered significant hurdles with their document signing process during peak event times. Their previous provider struggled with handling spikes in demand, imposing rate limits that resulted in increased customer complaints. DocuSeal's API is able to handle significantly higher rates including unpredictable spikes in traffic like those experienced by Liveheats.

Liveheats Homepage
Industry
Event Registration
Company Size
2-10 employees
Headquarters
Bondi Beach, NSW
Solution
In-app eSignature integration with DocuSeal

Liveheats noticed exceptional results

60k

documents signed in 6 months

1,000+

simultaneous embedded signers

100%

uptime withing 6 months period

$30-60k

annual savings

Adopting DocuSeal improved the customer support framework at Liveheats:

  • The transition resulted in a drop to zero support tickets related to document signing issues, down from frequent complaints about the slowness and errors of the previous system.
  • The change led to complete customer satisfaction, reflecting a flawless end-user experience during their events.

Impress with customization and precision

The decision to implement DocuSeal was primarily motivated by its robust capability to manage large traffic volumes efficiently and at a reasonable cost. Liveheats needed a ready-to-use solution that could be integrated swiftly into their existing platforms, allowing them to concentrate on their core offerings.

Ease of Integration

Integrating DocuSeal's SDKs into Liveheats' existing infrastructure proved to be straightforward. This simplicity not only saved valuable development time but also alleviated the load on their servers, as all document interactions were managed by DocuSeal's robust platform.

Learn more about embedding
Liveheats Integration

Responsive Support

Liveheats was particularly impressed with the proactive support from the DocuSeal team. Any issues or queries were addressed promptly and effectively, ensuring minimal downtime.

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Partnering with DocuSeal

Liveheats is excited to further enhance their collaboration with DocuSeal. They are keen to explore innovative ways to make the document and waiver signing process even quicker, simpler, and more user-friendly. Committed to continual improvement in registration technology, Liveheats views DocuSeal as a vital partner in their ongoing journey toward innovation.

" The DocuSeal team is always helpful and super responsive. All questions are addressed within hours and they're always happy to help. But what most impressed me was the ease of integrating their solutions into our codebase. The SDKs are ready to go and simple to use, and the fact that once you add it in, all interactions happen directly on their side significantly alleviates loads on our servers. We went from very unhappy customers, and lots of customer support specifically due to slowness or errors with the document signing process, to zero support and full customer happiness. "

Chris Friend

Co-Founder & CEO | Liveheats

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