Ecosave Gas and Power / Ecosave Pay
Ecosave Gas and Power, a UK-based energy services company, replaced Doc2 with DocuSeal to streamline its document workflows. The switch delivered faster turnaround times, lower costs, and less manual work, while improving the experience for their customers.
Industry
Utilities / Financial
Company Size
51-200
Country
United Kingdom
The Challenge
Doc2 served as the team’s document signing solution, but several friction points accumulated over time. Licensing costs were difficult to justify, the signing workflow was slow, and the API offered limited support for automation — making it hard to integrate document signing into existing processes.
- High licensing costs
- Slow signing experience for recipients
- Poor API, blocking automation and integrations
Why DocuSeal
Ecosave Pay and Ecosave Gas & Power needed a cost-effective, flexible solution to digitise document signing and reduce manual overhead across customer-facing processes.
- Developer-friendly API: The embeddable signing flow and straightforward setup allowed the team to integrate DocuSeal directly into existing workflows with minimal friction.
- Transparent pricing: A clear, predictable cost structure made DocuSeal a practical choice without the overhead of complex licensing.
- Easy to use: The interface required little onboarding, making it simple for both internal teams and customers to review and sign documents online.
Results with DocuSeal
Switching to DocuSeal streamlined document signing across Ecosave Pay and Ecosave Gas & Power for both staff and customers.
- Faster turnaround: Documents are reviewed and signed more quickly, reducing delays in the signing workflow.
- Lower costs: Removing paper-based processes cut the overhead tied to manual document handling.
- Reduced manual work: The team spends less time on admin tasks, with signing workflows managed in a more organised way.
- Better customer experience: Customers can sign documents online conveniently, resulting in a smoother, more professional interaction.
Customer Testimonial
“Since implementing DocuSeal, we have been able to make our document signing process smoother and more efficient for both our team and our customers. It has helped us reduce manual paperwork, speed up the process of getting documents reviewed and signed, and create a more convenient online experience for customers. Internally, it has also helped our team save time, reduce admin work, and manage signing workflows in a more organised way. Overall, DocuSeal has supported a faster, cleaner, and more professional signing process across Ecosave Pay and Ecosave Gas & Power.
Kevin Varghese, CTO · Ecosave Gas and Power / Ecosave Pay
Key Takeaways
- API-first design enabled smooth integration into existing workflows
- Transparent pricing reduced document processing costs
- Automated signing eliminated manual handling and accelerated turnaround times
- Customers experienced a faster, simpler document process
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