Alternatives Funeral & Cremation Services
Alternatives Funeral & Cremation Services is Western Canada's largest independently owned provider of personalized funeral and cremation arrangements. While primarily serving families in the Lower Mainland of British Columbia, their services extend throughout the province and even globally. They use an in-house-built system to manage funeral and cremation arrangements, capturing vital statistics, memorialization preferences, and completing legal documents.
The Challenge
Before implementing DocuSeal, Alternatives Funeral & Cremation Services faced challenges in their electronic document signing process. Families had to leave the company's web-based application, check their email, sign the documents, and wait for updates—creating unnecessary delays and frustration for both clients and team members.
Additionally, the company had limited developer and support resources, making it crucial to find an easy-to-integrate eSignature solution that worked seamlessly within their existing system.
Why DocuSeal?
Alternatives Funeral & Cremation Services chose DocuSeal for its in-app signing capabilities, simple API, and user-friendly interface. Other key factors influencing their decision included:
- Seamless integration - DocuSeal allowed families to sign documents directly within the application without email disruptions.
- Fair pricing model - The transparent pricing with no lock-in contracts made it an easy choice.
- Cross-device compatibility - Reliable functionality across laptops, tablets, and mobile phones ensured accessibility for all users.
- Ease of use - Designed for non-technical users, especially at a difficult time in their lives.
The Integration Process
Alternatives Funeral & Cremation Services' integration with DocuSeal was quick and straightforward, taking just a few hours with minimal support from DocuSeal. This smooth transition allowed the team to move away from their previous e-signing provider without disruption.
The Results
After implementing DocuSeal, Alternatives Funeral & Cremation Services saw significant improvements in efficiency and user experience:
- Streamlined signing process: Families and team members could now capture signatures directly within the application, reducing delays.
- Elimination of email-based bottlenecks: No need for users to switch between email and the platform, minimizing confusion and errors.
- Faster processing times: While exact time savings are not measured, frustration levels have dropped, and families can complete their documentation instantly.
- Improved customer experience: Clients appreciate the simplicity and ease of use, leading to positive feedback.
What Customers Say
Customers have shared their experiences through online reviews
" I really liked using online arrangements recently. It was easy to log in, then follow clear, step-by-step instructions and move smoothly through the arrangements from start to finish. "
" Everything was done through the website—different options you could order and all required signatures, etc. Very professional and caring group. "
Key Takeaways
Alternatives Funeral & Cremation Services successfully transformed its eSignature workflow with DocuSeal, achieving:
- Faster, in-app signing experience
- Seamless integration with an in-house system
- Better user experience for both families and employees
- Effortless implementation with minimal developer resources
With thousands of contracts processed annually, DocuSeal has become an essential part of their digital transformation, ensuring a smoother and more compassionate experience for grieving families.
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