SaaS / Tech company

Each client was responsible for sourcing and funding their own Adobe Acrobat Sign account, which the SaaS provider then connected to via individual API keys. This arrangement pushed cost burdens onto clients and left the provider with little room to improve or standardize the integration.

The consequences showed up in retention. Clients regularly flagged the expense, and those paying close attention noticed the signing experience was sluggish. On the provider side, the API offered limited flexibility, making it difficult to inject data or automate workflows in any meaningful way.

• High per-client licensing cost with no economies of scale
• Slow signing process affecting end-user experience and retention
• Weak API with limited automation and data injection capability
• Data residency and privacy constraints blocking deeper integration

Three factors aligned to make DocuSeal the clear choice for their team.

• Developer-friendly API: The embed mechanism was close to a drop-in replacement for their existing Adobe integration, minimizing rework.
• On-premises deployment: After recurring issues with a previous vendor, supporting self-hosted infrastructure was a non-negotiable requirement.
• Transparent pricing: Straightforward costs gave the CEO confidence without the unpredictability they had experienced before.

Switching to DocuSeal produced measurable gains across operations, cost, and client satisfaction.

• Faster turnaround: On-premise deployment puts maintenance schedules under their control, reducing unplanned downtime that third-party dependencies previously caused.
• Lower costs: Clients pay significantly less for e-sign capability, and the integration has opened new revenue streams in storage and platform services.
• Reduced manual work: Pre-filling client names, addresses, and applicant data through tight software integration replaced a process that once required generating hundreds of individual documents.
• Better customer experience: Granular document statuses — opened, started, partially signed, completed — give clients clear visibility into where each document stands, and some clients have integrated entire operational workflows into the platform that were previously unsupported.

• API-first design enabled seamless integration into existing workflows
• On-premises deployment kept sensitive documents within their own infrastructure
• Document turnaround time dropped while manual processing overhead decreased
• Predictable, transparent pricing reduced overall contract management costs